What emotional state might a person exhibit during a crisis that could prompt a hotline call?

A person experiencing a crisis may feel overwhelmed and exhausted due to the intensity of their emotions and the stress of the situation. This state of being can lead individuals to seek external support, such as calling a hotline, in search of guidance, reassurance, or assistance in navigating their feelings and circumstances.

In a crisis, individuals often face feelings that are too intense to manage on their own, which can include anxiety, despair, or confusion. These overwhelming feelings can create a sense of helplessness that prompts a need for immediate support. The act of calling a hotline indicates that the individual is seeking help because they feel they cannot cope with their situation alone.

On the other hand, states such as being calm and collected, indifferent to stressors, or confident in coping skills are less likely to prompt a call for help. When someone exhibits calmness or indifference, they may not perceive the need for assistance, while individuals who feel confident in their abilities to cope might also be less inclined to reach out for support.